Privacy Policy Update
Effective Date: 4/3/2025
When you use our website and request quotations, we respect your privacy and are committed to protecting your personal data. Below, we explain what data we collect, how we process it, and your rights under this Privacy Policy.
1. What Personal Data Do We Collect and Why?
We collect and use your personal information solely to match your request for quotations with removal companies.
1.1 Quotation Request
| Personal Data | Purpose |
|---|---|
| Name, surname, and gender | To address you personally. |
| Address and location | To match you with removal companies near you. |
| Phone number | So removal companies can contact you for additional details if needed. |
| Email address | To send you quotations from removal companies. |
| IP address | To prevent misuse of our service. |
This data is shared with up to 6 removal companies affiliated with us, strictly for providing you with quotations.
1.2 Reviews and Customer Satisfaction
We may contact you for:
- Review: You may be asked to provide a review of the service you received to help future users.
- Customer Satisfaction: Surveys to gather feedback on our service and ways to improve.
You can unsubscribe from these emails at any time using the link provided in the email or by contacting customer service.
1.3 Customer Service
If you contact us via email, chat, phone, or social media, we use the information you provide solely to resolve your queries or issues.
1.4 Website Visit
We use cookies and analytics tools (e.g., Google Analytics, Hotjar) to enhance your experience on our website by tracking user behavior. You can manage your cookie preferences through our Cookie Policy.
1.5 Newsletter
If you opt-in, we collect your name and email to send newsletters. You can unsubscribe at any time.
2. Who Has Access to Your Personal Data?
Your data is shared only with third parties essential to providing you with our services, including:
- Removal companies for quotations.
- IT services to support and improve our platform.
We do not sell or use your data for purposes unrelated to your quotation request.
3. How Long Do We Retain Your Data?
| Purpose | Retention Period |
|---|---|
| Quotation requests | 2 years (then pseudonymized for statistical use). |
| Reviews | Retained as long as the website or the company's profile is available. |
| Website visit data | IP addresses are deleted after 30 days. |
| Newsletter data | Retained until you unsubscribe. |
4. Your Rights
- Access: Request a copy of the personal data we hold about you.
- Correction: Request updates or corrections to your data.
- Deletion: Request deletion of your data where applicable.
- Withdrawal of Consent: Withdraw consent for data usage at any time.
To exercise your rights, contact us via: